ZCare Premiere Features

ZCare Premiere provides special benefits and services to offer total piece of mind and confidence in operating TANDBERG visual communications equipment, including:

24/7 Support Coverage

• Cell phone coverage - Weekdays 5pm-8am (e.s.t.), and on weekends (Fridays 5pm-Mondays 8am) and Holidays.
• KBZ video line - dial into our video systems anytime to test a system. IP: 76.74.100.20 or ISDN: 215-489-9160

Online Ticket Access

• Open, and/or view an existing trouble ticket online
• Self-service Super User Access - Visit now, or email zcare@kbz.com to set up an account for gaining access to Online Ticket Center

System Testing

• Arrange calls to KBZ's video test lines to ensure your system is working properly. KBZ video line access:
  ISDN: 215-489-9160 (up to 384 kB) or
  IP: 76.74.100.20
• HD, standard definition or Multisite formats supported

System Service Reporting

• Inquire about systems or equipment under repair

Service Renewal Reports

• Get Service Renewal Reports on systems covered by ZCare
• Get quotes from your KBZ Inside Sales Person for adding this feature
• Use the ZCare Requests Form to quickly relay questions, comments or requests to KBZ technical services department

ZCARE Premiere Service Certification

• All systems are issued a certificate with invoicing. This Certificate will contain the following information:
  Your PO#, KBZ Invoice#, Part#, Serial #, Service start and expiration date, End user, What the service includes, and KBZ’s phone, online, and video support information.
• To request a ZCare certificate on an existing system (for which you have a ZCare plan), please submit your request to zcare@kbz.com.

TANDBERG Soft Care access

• Email notification service keeps you up to date on new software releases (typically issued 2x/year)
• All future/past software are available too (plus, product software support up to six years after product "end of life")
• Soft Care enrollment:
  http://www.tandberg.com/support/newproduct.do
  In "What would you like to do?", select "TANDBERG Software Notification Sign-up" and follow the steps.

TANDBERG FTP site

• Access software downloads, release notes, electronic video training tips.
• FTP enrollment access: http://ftp.tandberg.net/pub/software/
  

Advanced Replacement Parts

• Should you ever need parts, KBZ coordinates with TANDBERG to ensure same-day dispatch as order receipt (to TANDBERG) - with next day delivery. In most cases, TANDBERG can drop-ship parts directly to an end-user.

Put your systems in good hands and protect your investment with KBZ's ZCare Premiere Service.